# Connection Issues

- ["Oops. This is taking longer than usual. Please try again."](https://help.kik.com/hc/en-us/sections/16717122729627-Connection-Issues#article-4402125531931)

If you're getting this error message when logging into your Kik account, here are some troubleshooting steps you can follow:
...

[Read more](https://help.kik.com/hc/en-us/articles/4402125531931--Oops-This-is-taking-longer-than-usual-Please-try-again)

- [Unable to open photos or videos sent from friends](https://help.kik.com/hc/en-us/sections/16717122729627-Connection-Issues#article-4402133528859)

There are a couple of reasons why you may not be able to open, view or save photos or videos you receive:

Your friend's co...

[Read more](https://help.kik.com/hc/en-us/articles/4402133528859-Unable-to-open-photos-or-videos-sent-from-friends)

- [Issues connecting the Kik app](https://help.kik.com/hc/en-us/sections/16717122729627-Connection-Issues#article-4402125529499)

If you're experiencing connection issues while using the Kik app, here's a few things you can try:

Toggle your connections...

[Read more](https://help.kik.com/hc/en-us/articles/4402125529499-Issues-connecting-the-Kik-app)