Learn about age verification and account registration updates [here](https://help.kik.com/hc/en-us/articles/33685563526683-Introducing-Age-Verification-and-Changes-to-Account-Registration).

# Account Issues

- [Stuck on “Introducing Public Groups”](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-24435207690267)
  
  Trying to access public groups but can't get past the "Introducing Public Groups" screen?

- [Unable to login after changing password](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-18542219967259)
  
  If you're still having trouble logging in after receiving the success message for a password reset, you may have reset the pa...

- [Not receiving notifications](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125424411)
  
  Not getting notifications when you should be? Here are a few things you can try to get your Kik notifications working again:

- [Disappearing chat messages](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125435291)
  
  As a security measure to protect your privacy, the following actions will result in your chat history being cleared from your...

- [Profile and background photo issues](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402133459483)
  
  Here's how to change your profile photo and how to change your background photo.

- [Profile photo was removed](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-16774925147547)
  
  Notice that your profile photo has been removed? Kik removes profile photos that violate our Community Standards.

- [Forgot Kik username](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-18542274481051)
  
  If you have access to your Kik account, your username is visible in your profile screen. Here’s how to find it:

- [Chats and contacts are gone!](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125538203)
  
  If you are using an iOS device and all of your chats and contacts have disappeared, please try the following:

- [Confirmation email has expired](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-16751493765787)
  
  If the initial confirmation email we sent you after signing up for your Kik account has expired, you can resend the email rig...

- [Can't register for an account! Email is already taken](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402344357275)
  
  If you've already created a Kik account but forgot the password, you can reset your password here.

- ["Oops, it looks like ****'s phone has been off/disconnected for a while. We'll deliver your message when they connect again"](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125437467)
  
  You'll see this when the person you're attempting to chat with has either deactivated their account or hasn’t been on Kik in ...

- [Existing friend moved to New Chats list](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125433371)
  
  When a friend deactivates their account, your chat with that friend may move into your New Chats list.

- [Why aren’t friends able to find me on Kik?](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125439643)
  
  Your friends must have your exact Kik username for them to be able to search for you within the Kik app.

- [Someone used your email to register for a Kik account](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402344403355)
  
  Your email address may have been used to register for a Kik account. However, you can remove your email from Kik by following...

- [Can't access third-party website](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402125426843)
  
  Kik only supports our official webpages and unfortunately can't provide assistance if you're having trouble accessing a third...

- [Can't open webpages on Kik](https://help.kik.com/hc/en-us/sections/16717109664667-Account-Issues#article-4402133530523)
  
  Receiving the error message below when attempting to open a webpage?