Learn about age verification and account registration updates here.

Account Issues

• Stuck on “Introducing Public Groups”

  Trying to access public groups but can't get past the "Introducing Public Groups" screen?

• Unable to login after changing password

  If you're still having trouble logging in after receiving the success message for a password reset, you may have reset the pa...

• Not receiving notifications

  Not getting notifications when you should be? Here are a few things you can try to get your Kik notifications working again:

• Disappearing chat messages

  As a security measure to protect your privacy, the following actions will result in your chat history being cleared from your...

• Profile and background photo issues

  Here's how to change your profile photo and how to change your background photo.

• Profile photo was removed

  Notice that your profile photo has been removed? Kik removes profile photos that violate our Community Standards.

• Forgot Kik username

  If you have access to your Kik account, your username is visible in your profile screen. Here’s how to find it:

• Chats and contacts are gone!

  If you are using an iOS device and all of your chats and contacts have disappeared, please try the following:

• Confirmation email has expired

  If the initial confirmation email we sent you after signing up for your Kik account has expired, you can resend the email rig...

• Can't register for an account! Email is already taken

  If you've already created a Kik account but forgot the password, you can reset your password here.

• "Oops, it looks like ****'s phone has been off/disconnected for a while. We'll deliver your message when they connect again"

  You'll see this when the person you're attempting to chat with has either deactivated their account or hasn’t been on Kik in ...

• Existing friend moved to New Chats list

  When a friend deactivates their account, your chat with that friend may move into your New Chats list.

• Why aren’t friends able to find me on Kik?

  Your friends must have your exact Kik username for them to be able to search for you within the Kik app.

• Someone used your email to register for a Kik account

  Your email address may have been used to register for a Kik account. However, you can remove your email from Kik by following...

• Can't access third-party website

  Kik only supports our official webpages and unfortunately can't provide assistance if you're having trouble accessing a third...

• Can't open webpages on Kik

  Receiving the error message below when attempting to open a webpage?