Learn about age verification and account registration updates [here](https://help.kik.com/hc/en-us/articles/33685563526683-Introducing-Age-Verification-and-Changes-to-Account-Registration).

# Messaging

- [Messages disappear after logging out](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-16750551521307)

As a security measure, when you log out of your account, your chat messages are automatically cleared. Once you log in again,...

[Read more](https://help.kik.com/hc/en-us/articles/16750551521307-Messages-disappear-after-logging-out)

- [Messages stuck on S](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-16752036340763)

There are several reasons why your message could be stuck on S:

The person you're messaging isn’t connected to Kik (their ph...

[Read more](https://help.kik.com/hc/en-us/articles/16752036340763-Messages-stuck-on-S)

- [View time a message was sent](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-16752094346267)

To see what time a message was sent in the Kik app:

Open the Kik app.
Select a chat you would like to view from your chat li...

[Read more](https://help.kik.com/hc/en-us/articles/16752094346267-View-time-a-message-was-sent)

- [Chat Read Receipt Icons](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-4402351585691)

The little letters beside your messages are what we call read receipts, which indicate the status of your sent message.

If...

[Read more](https://help.kik.com/hc/en-us/articles/4402351585691-Chat-Read-Receipt-Icons)

- [Image EXIF data on Kik](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-13257990586651)

Kik does not include EXIF data for images sent on the app.
However, for Android users, please be aware that information can ...

[Read more](https://help.kik.com/hc/en-us/articles/13257990586651-Image-EXIF-data-on-Kik)

- [Delete chat messages](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-4402344412571)

On Kik, you have the option to delete individual messages or entire chats.

To delete an individual message:

Open the Kik a...

[Read more](https://help.kik.com/hc/en-us/articles/4402344412571-Delete-chat-messages)

- [Missing chat messages](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-18788198587547)

When you log out of your Kik account it is typical that your message history will be cleared. However, your contacts and chat...

[Read more](https://help.kik.com/hc/en-us/articles/18788198587547-Missing-chat-messages)

- [Get a copy of message history](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-4402351783323)

Unfortunately, Kik does not retain the content of user chats and, therefore, cannot provide that data.
If you haven't deactiv...

[Read more](https://help.kik.com/hc/en-us/articles/4402351783323-Get-a-copy-of-message-history)

- [Save or backup chat messages on Kik](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-16755199189787)

There isn't currently a way to save or backup your Kik chats. Depending on your device, you can screenshot the parts of your ...

[Read more](https://help.kik.com/hc/en-us/articles/16755199189787-Save-or-backup-chat-messages-on-Kik)

- [Send photos and videos on Kik](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-4402344409883)

On Kik, you can easily send photos and videos to other Kik users in individual and group chats. Here’s how:

Open the Kik a...

[Read more](https://help.kik.com/hc/en-us/articles/4402344409883-Send-photos-and-videos-on-Kik)

- [Metadata on photos](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-18788887556507)

Kik doesn't gather photo or video metadata so recipients of your photos and videos can't view this information.
But please k...

[Read more](https://help.kik.com/hc/en-us/articles/18788887556507-Metadata-on-photos)

- [Disabled links in chat messages](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-18789212186139)

As a security measure, we do have safety protocols built into user chat sessions that only allow for a certain number of link...

[Read more](https://help.kik.com/hc/en-us/articles/18789212186139-Disabled-links-in-chat-messages)

- [Not receiving New Chat Requests](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-18790045975067)

To receive new chat requests, you will need to have the New Chat Requests feature enabled. If it is not enabled, you can do s...

[Read more](https://help.kik.com/hc/en-us/articles/18790045975067-Not-receiving-New-Chat-Requests)

- [Disable New Chat Requests](https://help.kik.com/hc/en-us/sections/16717065406875-Messaging#article-18790163271451)

If you no longer want to receive new chat requests from other Kik users you can disable this feature by following these steps...